certainlychic is taking a short break
Reviews
-
Tammy on Mar 22, 2022
1 out of 5 starsNever arrived! Seller isn't responding
Heather responded on Mar 24, 2022
Unfortunately, your item is stuck in transit with USPS. I have also replied to each and every request and your order even shipped early. Communication has been consistent and each request you sent was replied to within 24 hours. It’s a shame to state something that is just false in a review because you are upset that your package has been lost.
-
Agape Mou Shop on Mar 21, 2022
5 out of 5 starsExcellent design, quality, and service! I'm ordering again!!
-
-
-
fitnessclubmanager88 on Feb 12, 2022
5 out of 5 starsCutest valentines for my son’s class at daycare! :) Super fast shipping!
-
Eliana on Jan 23, 2022
5 out of 5 starsThis runner was absolutely perfect! I knew that the final product would look beautiful but when we unrolled it for the ceremony, it exceeded my expectations. The level of detail was what stood out the most to me. Heather was amazing to work with. Due to last minute changes, I only had a week to order & receive this runner for a client’s wedding and took the chance to ask Heather if it would be possible. She truly outdid herself, working with the tight timeframe and making the names on the runner match the welcome sign we were using exactly. Her communication with me was perfect and the runner made it with time to spare. The colors were beautiful and it really brought all of the decor together!
-
Deserie on Jan 10, 2022
5 out of 5 starsThis is a beautiful runner! Very classy and exactly as described. Thank you!
-
Wendy on Dec 26, 2021
3 out of 5 starsOrdered his and hers umbrellas for our wedding. The his is black and the hers is white so these are now unusable. She missed my order initially and I had to reach out on multiple occasions to confirm the order and then to get it shipped.
-
Sue on Dec 20, 2021
4 out of 5 starsLiked the poinsettia out of the box-but discovered once it was hung the pipe cleaner wasn’t long enough to hold the 2 pieces together and not enough length to keep it attached to the suction cup.I had to rewire all using florist wire,then it stayed together.Nice idea but recommend that tweak.
-
A little bit of Heather...
Shop members
-
Heather
Owner, Designer
30-something. Happy wife. Mommy to 2 little loves, Logan & Carter, and our shih tzu pup, Bentley. Retired teacher.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalized orders
Since most of the items in my shop are custom and made to order, please be sure to read the listings in their entirety to ensure that you provide all of the information necessary for your order to be completed.
Custom orders are non-refundable unless cancelled within 24 hours of the purchase being made. The purchase price includes a $35 retainer fee for the creation of the proof. This retainer will not be refunded in the event of a cancellation after the 24 hour period.
Color Matching Requests
I always do my best to match colors as close as possible. Every computer monitor shows colors vastly different and therefore the best way to ensure an accurate match is to provide one of the following:
- a fabric or paper swatch of the color which can be mailed to me (please contact me for my mailing address)
- a dress designer and exact color name
This way I can custom mix and match the paint to your exact scheme for a truly custom event!
Rush Orders
Orders typically ship within 3-4 weeks. Rush orders (shipping and delivery within a week) are available for an additional fee. Please contact me via etsy for additional information and a custom link for your purchase.
Please note that coupon codes of any kind are NOT applicable to rush orders. Any order purchased with a coupon code also being rushed will either be cancelled or the balance can be paid via Etsy.
Gift Certificates
See an item that you think someone would love but don't want to choose the customization for them? A gift certificate is perfect! It's an amazing gift for an engagement party, the holidays, bridal shower...
Shipping Policies
I always ship via a method with tracking. Etsy will automatically send you this email when the item has shipped (please be sure to check your spam folder if you don't see it). Please note that I am not responsible for item condition/time in transit once they have left my hands and the carrier of choice is responsible for packages while transit (USPS). Delays due to their issues are out of my control but I will happily work with you to ensure a happy transaction.
Items that ship FREE in my shop's free shipping guarantee program will ship via USPS Priority Mail or FedEx Ground at my discretion.
Guaranteed delivery dates and express options are available at an additional cost. Please convo me to discuss these further.
Seller details
Captcha failed to load. Try using a different browser or disabling ad blockers.